Sandbox Refresh Recommendations for Field Service Lightning
After refreshing a backup, there are a few things you should check to make sure that optimization will run without issue. Our recommendations are as follows:
1. Verify that sandbox remote sites are active. From Setup, in the Quick Find box, enter Remote Site Settings, and then select Remote Site Settings. Activate the FSL_GIS_SB and FSL_Optimize_SB sites. Reauthenticate your optimization user and register street-level routing.
2. Register street-level routing. To register SLR, in the Field Service Admin app, select the Field Service Settings tab and then select Scheduling. Select Routing and click the Register button if shown.
4. If you refreshed a developer sandbox, you must first create operating hours and scheduling policies and then verify.
5. Lastly, you can run Health Check to see if there are any outlying issues. To check the Health Check, in the Field Service Admin App, select the Field Service Settings tab and then select Health Check.
