Creating a Support Ticket

There are many ways to create and maintain communications on a support ticket submitted to Provisio's Customer Success Team. You may choose to interact with us via the Teamwork Portal, the Provisio Support tab in your Salesforce org, via email communications or simply over the phone -- each option is outlined in greater detail in the article that follows. 

 

Using Teamwork Portal

  1. Access the Teamwork Ticket Portal. 
  2. In the top right corner of your screen, click Submit a Request.
  3. Fill in information that is required, indicated by a red asterisk (*). Please provide as much detail as possible.
  4. Use the Description field to attach a file, if applicable.
  5. Click Submit.

 

Using birdseye

  1. Log in to Birdseye https://salesforce.com
  2. From the navigation bar, click on the Provisio Support tab.
  3. Click the Help Docs hyperlink.
  4. This will take you to Provisio's Help Docs that may be able to answer your question. If you are unable to resolve your issue using the Help Docs, click Submit a Ticket located at the top right of the screen.
  5. Fill Information that is required, indicated by a red asterisk (*).
  6. Attach a File, if applicable.
  7. Click Submit.

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Via Email

You can submit a ticket by emailing help@provisiopartners.com. Please provide as much detail as possible including a comprehensive description of your support needs, the name(s) of the affected user (if not yourself), as well as the priority for your ticket.

 

Over the Phone


You can call our help desk at (312) 724- 8228 x 101 between the hours of 9:00 AM – 5:00 PM / Central Time.



If your issue is affecting your ability to proceed with normal business processes, in addition to submitting a ticket via the portal, birdseye or email, please call our support line at (312) 724-8228 x101.